If Your Flight Is Cancelled or You Arrive on a Different One

Case 1: the cancellation comes before you leave

Both routes are open to you. If you are rebooked and know when you will arrive instead, send us the new details — the transfer moves to the new flight, and as long as the route stays the same the fixed price does not change. If the trip is off altogether, cancel: free up to 24 hours before the agreed pickup time.

Because nothing is charged at booking, a cancellation leaves nothing to refund. The obligation to pay simply ends — it is not a refund process that takes weeks.

Case 2: you are already travelling

A cancelled connection, a rebooking at the desk, a flight tomorrow morning instead of tonight. Here we need one thing: the new flight number, and the new date if the day has changed. Send it as soon as you have it — on WhatsApp, at night too; the number is on the contact page.

Until that message reaches us we are working from the old flight. That is why it genuinely matters here rather than being merely polite: without it a driver stands at a terminal at a time you are not landing. Which changes we pick up ourselves instead is in your flight changed after booking.

If you land at a different airport

It happens with diversions and larger disruptions. We drive from twelve airports, and the destinations we serve go beyond those with a page of their own — the destination overview shows the published ones, and more than that are bookable. Get in touch with the new arrival airport; if we drive there, we move the transfer and tell you the fixed price for the new route. If we do not, we will say so just as plainly, so you are not left waiting on it.

If part of the group is not coming

That is a change to the booking too, and not a trivial one, because the passenger count determines the vehicle class. Tell us the new number; if the group gets smaller a smaller class may apply, and the price follows that. If the others are coming later, that is a second booking — how to coordinate multiple arrivals is in one group, several flights.

What we cannot do

We are your transfer company, not your airline: we cannot rebook flights or act for you with the carrier, and compensation claims are the airline's decision. What we can do is adjust your transfer to what is actually happening — quickly, and with no fee for the adjustment itself.

Common questions