Transfers with a Wheelchair or Reduced Mobility

What the flat rate covers

The €15 is not a fee for the chair as luggage. What it pays for is the planning: a vehicle with enough load space, and a driver who helps loading and unloading — at the airport and at the hotel. That it applies once per booking rather than per chair has the same reason: what is being bought does not scale with the number of chairs the way a child seat scales with the number of children.

What we need to know beforehand

• Folding chair or powered model. The most important distinction. A folding chair is a loading question; a powered one is a weight question.
• The approximate weight, if it is powered. Please estimate generously rather than tightly.
• Whether the passenger can transfer unaided or needs support — and whether a companion is travelling.
• Whether other mobility aids are coming too, such as a walker in addition to the chair.

All of it belongs in the notes field of the booking. Four lines will do, and they decide which vehicle is dispatched on the day.

At the airport

The procedure is the same as any arrival: your driver waits past baggage reclaim and customs in the public arrivals hall, holding a board with your name. What comes before that — passport control, the belt — often takes longer when assistance is involved, and it costs nothing: dispatch follows the actual landing, and waiting caused by a flight delay is not charged.

If your chair is returned at the aircraft or the outsize baggage desk rather than on the belt, tell the driver if you still have to collect it. He will wait rather than bringing the vehicle round and waiting again. The rest of the routine in the hall is in how to find your driver.

The pickup address

With reduced mobility the last few metres matter most. Hotels with steps at the entrance, driveways closed to larger vehicles, old-town lanes that cannot be driven into — all of it decides where the vehicle actually stops. Name the property as precisely as you can; the rules are in hotel name or address.

For the return leg

If you booked the two legs separately, the declaration does not carry across automatically. Check it when the pickup time for the flight home is confirmed. Fifteen minutes of waiting from the agreed time is included at the hotel — with assistance involved, allow a few minutes more and be downstairs early rather than exactly on time.

Common questions