What Happens After You Book a Private Airport Transfer
After the confirmation there is nothing further for you to do, as long as nothing changes. In between, this is what happens: you get the confirmation, we keep an eye on your flight, you receive your driver's number before you travel, and on the day he is in the hall with a board.
- Due immediately
- nothing
- Driver's number
- before you travel
- Free cancellation
- up to 12 hrs before
Straight after you submit
You receive a confirmation with your booking details: route, date, time, passenger count, vehicle class, extras and the fixed price. Read it through once — especially the date and the passenger count, the two entries where mistakes most easily creep in. Nothing is charged: payment is by card, arranged with you before you travel.
In the days before
We assign your booking to a vehicle and a driver and check your flight number against the actual schedule. If something does not line up — a different arrival day, a number that matches no flight — we come back to you. That is why the flight number needs to be right: it is the one entry we can check against an outside source.
Shortly before you travel
You get your driver's phone number. Save it to your phone rather than leaving it in the email — in a crowded arrivals hall at two in the morning that is the difference between twenty seconds and five minutes. He has the number you gave when booking.
On the day
We track your flight by its number and dispatch against the actual landing. You do not need to tell us you have departed, nor that you have landed. What happens next is in how to find your driver in the arrivals hall.
When you should get in touch
The list is short, and everything on it takes one message:
- Your flight number or arrival time changes — see your flight changed after booking.
- Your hotel is now confirmed, or has changed.
- The passenger count changes.
- A child seat or oversized item is being added.
- You are cancelling — free up to 12 hours before the agreed pickup time.
Payment
By card, arranged with you before you travel. The amount is the one on your confirmation, extras included, with no supplements for night, traffic or waiting time. What the price covers is set out in full in the price list.
Common questions
When do I get my driver's number?
Before you travel. Save it straight into your phone — in the arrivals hall it is the fastest thing you have.
Do I need to tell you if my flight is delayed?
No. We track the flight by its number and move the pickup ourselves. You only need to write if the flight number itself changes.
When do I pay?
By card, arranged with you before you travel. Nothing is charged when you book.
Until when can I cancel free of charge?
Up to 12 hours before the agreed pickup time. Since nothing is charged at booking there is nothing to refund — the obligation to pay simply ends. Between 12 and 2 hours before, a cancellation fee of €10 applies; less than 2 hours before, or if you do not show up, the full fare is due.
Related reading
What You Need Before You Book an Airport Transfer
Six pieces of information and the booking is done. What to have open before you start, and what can follow later.
Read the articleBookingHow and When You Pay for Your Transfer
Nothing at booking, then by card as arranged before you travel — and what the fixed price already contains.
Read the articlePickupHow to Find Your Driver in the Arrivals Hall
Past baggage reclaim and customs, in the public hall, holding a board with your name. And what differs from airport to airport.
Read the article